Worst Service ever

This is the worst service ever. I app**** for fibre on the 23rd September, I was first registered to MWEB then the call center person decided to change the ISP to WebAfrica. I had to keep calling for this to be cleared as I could not make payment. Now payment is made and no-one is contacting me either from MWEB or Vumatel to organize the installation. I am at my wit ends, no one communicates or not even an email to say there is a delay, at the have courtesy to come up with an excuse not just quite. This is really frustrating because one of the consultant said for us to get fibre we have to cancel LTE which we did. We are working and studying from home and now thanks to Vumatel and MWEB I have to buy data daily, will I be refunded for the money I've used for data thus far???? This is just unprofessional and it seems that the staff are looking for commissions and then they don't care what happens after