Worst service ever and still no fibre

I have been pulling teeth with Vumatel and latest ref 32851, for over 2 months now. Fibre was installed on 30 November and that's when the wheels fell off. First hurdle was that my service was directed to Cell C instead of WIRUlink and I then had to cancel with Cell C a service I don't have. Next WIRUlink offers no service and no feedback but an email now and again to say they will email Vumatel. Calls to Vumatel daily are just a waste of breath and the call center agents are clueless and you hold for hours to get a commitment for resolution which are just a waste of time. STILL NO INTERNET a month later.

Then a new query is loaded and a technician is sent to check the fibre and more promises and STILL NO INTERNET.

Then apparently a need to reconfigure the CPE and STILL NO INTERNET.

Hours on end and another today with Dimakatso Mapupa was also pathetic and her manager Ronald Masangwai was just to busy to care about customer service so didn't bother. Trying to get ahold of Craig Perreira ended fruitlessly.

I suppose we are at the mercy of Vumatel until another backbone fibre provider enters Helderkruin. Also expecting any decent service from the last mile operators is like asking for manna.

JUST BAD SERVICE AND LOTS OF FRUSTRATIONS!!!!!