Worst service ever

These guys are pathetic first instance 2 weeks ago fibre cable broke because of the wind and took them 7 days to fix and lasted for about a week then there was wind again the fibre cables broke off again 5 house disconnected logged an incident with my service prover last Sunday then I get a call yesterday saying that a technician is at my house I leave work to attend to the technician when I get home there is no technician then was told that the technician is on is way I go back home for the second time still no technician I got so frustrated went back to work made a call to Vumatel only to be told that the ref number I have is under someone else's name so I had to log a new incident yesterday and what I don't understand is that there seem to be lack of signing off to ensure good quality work after a pole is put up and installation to the houses is done because the cables on our pole are hanging like a skipping rope no bracket to keep the cables from being blown back and forth by the wind so they end up breaking mind you other poles here and there have brackets so the inconsistency is rife and I'm sure their technicians do not see anything wrong as they claim to cut costs mind you I have again paid full amount via debit order and I'm heading for day 6 without a service I have paid for and probably will not be reimbursed, if there is a better service out there than this Vumatel fibre thing please let me know because I'm am really fedup now.