Worst service ever

I have been waiting for Vuma to activate my fibre line for 4 days now. The ISP says they've escalated the ticket and marked it as urgent, yet still no update. And no call centre or anyone to speak to at Vuma. Really disappointed at your service , or lack thereof. It says it takes up to 2days for fibre activation, well after 4 days I imagine this is a complete lie !!