WORST SERVICE EVER!!!

Item: Vumatel
Rating: 1
Author: Joy D

I got my fibre installed on the 26th of Jan and was told it takes 24 -72 hours to be connected....today its the 14 of February still not connected and issue is apparently priority every time I call. I cant cancel my contract because I will be charged installation fee but I was not connected within the agreed time,

The worst service ever and *********** technicians who fail to communicate the issue nor do anything.

Helpful (0)

Replies (4)

Vumatel's replyOfficial

16 Feb 2021, 08:54

Good day Joy

Thank you for being in contact with us. Kindly note that we have escalated your ticket to our installations team for further assistance.

Regards
The Vuma Team

Vumatel's reply16 Feb 2021, 08:54

Official

Good day Joy

Thank you for being in contact with us. Kindly note that we have escalated your ticket to our installations team for further assistance.

Regards
The Vuma Team

Joy D's updateReviewer Update

17 Feb 2021, 10:12

2nd day and no contact and no feedback, only for me to call them and further delays what is the meaning of escalation?

Joy D's update17 Feb 2021, 10:12

Reviewer Update

2nd day and no contact and no feedback, only for me to call them and further delays what is the meaning of escalation?

Joy D's updateReviewer Update

17 Feb 2021, 10:21

Only to be a new ticket has to be logged and will take 48 - 72 hours for the Vumatel team to attend to it....WHAT IS THE MEANING OF URGENT AND ESCALLATION!!!!! You guys wanna charge me to cancel when you did not live up to your turnaround time!!! DISGUSTING!!

Joy D's update17 Feb 2021, 10:21

Reviewer Update

Vumatel's replyOfficial

19 Feb 2021, 12:41

Good day Joy

Thank you for taking my call and for confirming that the service has been activated.

Regards
The Vuma Team

Vumatel's reply19 Feb 2021, 12:41

Official

Good day Joy

Thank you for taking my call and for confirming that the service has been activated.

Regards
The Vuma Team