Worst service ever!!!

On the 26th of Jan 2026 we had thunderstorms and lightning, unfortunately our transformer got damaged. I haven’t had electricity since then. Apparently Eskom says we’ll get power back end of March. I phoned Vumatel to ask not to debit my account for the service that I won’t be using, they said I must give 15 days notice. Hello for goodness sake how do I give notice on an unforeseen circumstance? They bill me in advance, I just asked not to be billed, I don’t have power. I have been trying to get hold of them again for a refund. Their phone service absolutely terrible. I would hold for more than an hour until I hang up no one to help. I phoned for 3 consecutive days but till this day no help.