Worst service ever

One night at around 18:00 I heard the doorbell ring. It was a Vumatel representative and he told me that Vuma fiber is on the way to my area. I found it rather strange that Vumatel would compete in an area that is already covered by Openserve, but hey, I won't complain if it gives me more options and ISPs usually offer a better price on Vuma infrastructure vs Openserve.

About a month after the representative came around I found that they have installed their fiber boxes in the pavement and against the boundary walls and it was done pretty neatly. Unfortunately this was also the last thing that was done correctly.

My first Fiber order was confirmed on 28 Mar 2018 (order number: VT-28318-481 if anyone cares). I had to take time off from work for the installation. About half an hour after the installation team was meant to be there I received a call saying that they are in front of my house. They weren't. It turns out that the installation was booked at the same street address in a different area. I was told that I will be contacted to schedule a new installation date but this never happened.

On 11 May I Scheduled a second installation (order number: VT-11 ********** ). Again, I had to take time off from work and after waiting an hour I received a phone call that the installers will be late. They arrived 90 minuets after the scheduled date and said that they will have to reschedule because there isn't enough time to do the installation. However, we discussed the installation plan and they noted that the fiber connection for my house needs to be moved from one box to another for optimal routing - they will take care of it.

Fast forward to today. I had an installation appointment set up for 8am (I don't want problems on another site pushing my time-slot back again). This was now the third time I had to take time off from work and the team was 30 minutes late. This is understandable perhaps, but then they said that the fiber link was not in the box and that they cannot do the installation. I have not received any feedback after this news and I pretty much don't care anymore. I'll stick with openserve. Vumatel has THE WORST service I have ever experienced in my life.