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Seleko M

1 reviews | Active since May 2018

23 May 2018, 08:11

Worst service ever!!!

Vumatel has the worst service I've experienced from a private company. I app**** for fiber with Vox Telecom around 15th April and since vumatel is the only fiber provider in the area, they then placed an order with them. The initial installation was done on the 7th of May which was botched as I am still not connected theee weeks later. I have been on the phone with them almost everyday since the 7th and I've only been given BS stories and unhelpful advice. Lame excuse after lame excuse. And the word "escalate" OMG. If I got paid everytime they said they'd escalated the issue I'd be rich. it has been three weeks since the initial messed up installation was done and no one has actually contacted me to fix it. So far, I'm the one who jas been calling them and even when they promise to call back, they don't. I'm so frustrated by this as I have no alternative. I make my living online and have mentioned this many times to them but they don't care that I'm loosing money due to their imcompetence, first with the initial installation, then with how they have handled it. I am still not connected to this day 23May. Their latest flimsy excuse is that there was a veld fire near my property which damaged the fibre box outside. I actually went and checked and found no evidence of a fire at the nearby bushes, or any fire damage to the box. The box itself is placed so far away from the veld that it would be impossible for fire to reach it even if there was a fire. People of Johannesburg south, if you can avoid it, don't sign up with Vumatel !!! If you can, rather find an area with openserve fiber. There is no "Vuma" at vumatel. Their service is worse than the home affairs department on a busy day.

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Replies (3)
Vumatel
Vumatel's reply23 May 2018, 10:14
Official

Good day Seleko,

We apologise for the experience that you have had from us thus far, we tried making contact with you earlier but your number goes to voicemail, kindly respond to our email so that we can assist you.

Kind regards,

The VUMA Team

Best regards,

SM
Seleko M's update28 May 2018, 11:42
Reviewer Update
Dear Sir/Madam It is now 28th May and I still sit with a useless CPE box . Despite numerous efforts I've made to sort out this mess, I get nothing but lies and lame excuses from Vumatel. I did respond to the email sent and mentioned many times over the phone that I can be reached on the phone before 12pm daily as I'm in class from 12 to 17:00 and therefore cannot answer the phone. No one from Vumatel has attempted to contact me prior to the stipulated time since my first review. I did receive a call at around 4pm once. The only time anyone from Vumatel has attempted to contact me. Since then it has been me once again calling to try and resolve this. I am left to wonder if I'm receiving such bad service because I am a black woman. There are people in Mulbarton who have fibre to the home, that I've spoken to, all of them white and they have received nothing but excellent service from Vumatel. I can help but wonder if I was white myself, would this even be an issue?
SM
Seleko M's update30 May 2018, 15:48
Reviewer Update
Vumatel continues to be a huge disappointment. It is now 23 days since they installed fiber at my new home. It was never connected as the installation was faulty. I have now been sitting with a useless CPE unit in my home for 23 days. I was assured that after installation, it would take 2-3 days for me to be connected but that is a fat lie! It has now passed the 2 -3 weeks deadline, so now I'm looking at 2 - 3 months!!!!!!!!!! just to install fibre. What's worse is that there is no correspondence from their end about when they are going to fix their mess. I am always the one calling them and to make matters worse, they can't even explain what the problem is, instead they give me half baked stories or blatant lies. HOW DISAPPOINTING. Hopefully by some miracle, it will be sorted out within this time frame, or will it be 2-3 years? I guess only time will tell.