Worst service ever.

I have to say that I thought Telkom was bad, I think I am doubting myself. As Vumatel probably has the worst service I've ever seen! Okey so on the 21 Feb 2018 I app**** on wirulink's website for a 20mb fibre line and on the website it stated that I should tick the box so that vuma installations can be arranged through Wirulink. Wirulink then told me that I should phone vuma and ask for a date, I phoned vuma that same day and could not wait for one of their champions to assist me so I left a voice mail and a number so that I can get a call back from them, for the past 10 days I have been emailing and phoning leaving voicemails but with not a single response to any of my emails or phone calls, I finally got a hold of them yesterday so that my contact details could have been changed as I haven't heard anything. I ask the lady what seems to be the problem that there is absolutely no feedback whatsoever. She then wanted to cancel my current order for "Antennas" to be put up???? Which I asked her why??? And she could not answer me.. as I ordered a fibre line to be put in not" antennas". And I told her I will not cancel it and I won't wait another week for my installation. She then spoke to services to find our what the problem is and for a weird reason they also have my previous location address on their order... I then phoned wirulink and explained the situation and they also could not understand what the problem was. I phoned vuma and wirulink this morning asking what is happening and why hasn't anyone contacted me like they said they would?? I then spoke to a lady with the name "bathersana" Poor spelling please forgive me. And still I have no answers as to what is happening and all I want is answers and my Internet sorted out.