Worst Service Ever

Paid and placed my order for fibre on the 14th of Nov. was told it would take 1-2 weeks to install. It's now week 10 and still nothing. What makes it worse is that I haven't had 1 call or 1 email explaining why, and ever time I phone (15min at least per time) I get told a different lie. These guys have too many customers it seems. Maybe it a blessing, cause if there is this much hassle upfront I can't imagine how poor their regular service is. Pathetic.