Worst service EVER

The worst fibre provider in the country. I have been sitting without internet for almost 2 weeks now. My ISP logged a ticket for my payment to be allocated to a new account. Was told that the ETA will be 24-72 hrs.. to this day I’m still not connected.

Tried calling them myself after the 4th day of not receiving any feedback and spoke to an agent by the name of Tholo. She advised me to forward my proof of payment via email in order to speed up the reactivation process. I asked her to call me back once she has an update but again no response. I called the following day again requesting to speak to her and I got told she was busy on another call and that she would call me back. I called again the next day and eventually got through to her, she confirmed my details again and put me on hold for a very long time and I eventually ran out of airtime and the call dropped.

I have been going back and forth with my ISP and Vumatel trying to get connected again as I have paid for a service which I don’t get to use which is the most frustrating part. It’s been almost 2 weeks and my query is still not resolved.

PATHETIC is the best description for Vumatel! Pathetic customer service, pathetic agents who don’t seem to care 2 f*cks about how a customer feels.