VM
Venesa M
1 reviews | Active since Dec 2012
03 May 2024, 09:12
Worst service EVER!!!!
Fibre down for a week!!!! Absolutely no communication with the ISP or myself as the paying customer!!!! I sincerely hope that each employee experience at least a weeks down time that will forcefully make them come up with a much better communication and service delivery strategy.
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
03 May 2024, 11:46Good day
Thank you for taking our call. We have escalated your query to our support team.
Regards
The Vuma Team
Thank you for taking our call. We have escalated your query to our support team.
Regards
The Vuma Team
Vumatel's reply03 May 2024, 11:46
Official
Good day
Thank you for taking our call. We have escalated your query to our support team.
Regards
The Vuma Team
Thank you for taking our call. We have escalated your query to our support team.
Regards
The Vuma Team
VM
Venesa M's updateReviewer Update
03 May 2024, 16:16Good afternoon Vuma
It is a pity the call was merely so that you can state you have made contact. You promised to phone back which didn't happen. There is still no contact made by a team/person that can actually assist. It's sad that a public complaint forced you to make contact and not the actual issue. I will continue to follow up with my ISP.
Regards
Venes
It is a pity the call was merely so that you can state you have made contact. You promised to phone back which didn't happen. There is still no contact made by a team/person that can actually assist. It's sad that a public complaint forced you to make contact and not the actual issue. I will continue to follow up with my ISP.
Regards
Venes
VM
Venesa M's update03 May 2024, 16:16
Reviewer Update
Good afternoon Vuma
It is a pity the call was merely so that you can state you have made contact. You promised to phone back which didn't happen. There is still no contact made by a team/person that can actually assist. It's sad that a public complaint forced you to make contact and not the actual issue. I will continue to follow up with my ISP.
Regards
Venes
It is a pity the call was merely so that you can state you have made contact. You promised to phone back which didn't happen. There is still no contact made by a team/person that can actually assist. It's sad that a public complaint forced you to make contact and not the actual issue. I will continue to follow up with my ISP.
Regards
Venes
VM
Venesa M's updateReviewer Update
06 May 2024, 11:46A massive thank you to the efficiency and effectiveness of the technicians that were dispatched. Their friendly and speedy service really calmed the storm. What took Vuma 7 days to make official contact on took them 10min to fix.
Please, try to do better with the next unhappy paying customer. Even if the update is we do jot know what is wrong yet or we have no technicians available, etc. Just communicate!!!!
Please, try to do better with the next unhappy paying customer. Even if the update is we do jot know what is wrong yet or we have no technicians available, etc. Just communicate!!!!
VM
Venesa M's update06 May 2024, 11:46
Reviewer Update
A massive thank you to the efficiency and effectiveness of the technicians that were dispatched. Their friendly and speedy service really calmed the storm. What took Vuma 7 days to make official contact on took them 10min to fix.
Please, try to do better with the next unhappy paying customer. Even if the update is we do jot know what is wrong yet or we have no technicians available, etc. Just communicate!!!!
Please, try to do better with the next unhappy paying customer. Even if the update is we do jot know what is wrong yet or we have no technicians available, etc. Just communicate!!!!