Worst service

From the initial part where I signed up for the WIFI and realizing that the username allocated to me by Home Connect was linked to another person hence I had problems paying the account and in some instances my account would be debited numerous times. As it stands it appears that after I tried to do the reapplication, my ID number is still linked to another person which poses a risk because my personal information might be accessed by someone else without me being aware. My account was debited on the 1st of March 2024 of R387.99, but my services were deactivated and every month I must contact Home Connect in activating my services and it now feels like it's my problem when it is not because I do not work there, and I just came in a customer that wanted good service. I have sent all the necessary screenshots to Home Connect showing the money left in my account but I was still told funds do not reflect on their side. The waiting is costing me my job because I rely on the WIFI to do my job since I am working from home, and I think I have waited enough now so I have opted to move to a different ISP which I plan to render their service as of today. Can I kindly request to be refunded that amount immediately. Can I kindly ask to refunded the amount taken from my account because I had to pay Afrihost another amount to be able to access WIFI. I contacted Vumatel and i was told i need to contact Afrihost to process the refund. I am not sure if you really understand what you are doing or saying.