WORST SERVICE BY VUMATEL!!!!! EVER!!!!!!!

I ended my fibre service with IPComms on the 31st of December 2020. Moving to Afrihost as I have heard they might be a little more expensive but their client service is just top op the range. And I must say that Afrihost has answered my questions immediately and apologised for the hold up as I still do not have fibre. But apparently there is an error message on our current line as follows: The issue is having to wait on Vuma to clear the service on their end. I got a cancellation number from IPComms on the 31st of December 2020 and I also forwarded this cancellation number to Afrihost. But today is the 6th of January 2021 and I still do not have an answer except that the issue has to be sorted by Vumatel, which seems to me that even though VUMATEL standard ETA is 72 hours, which has now already passed. The spreadsheet to VUMATEL has now been updated again by Afrihost - so apparently I must follow up in 48 hours again. Sooooooo another 48 hours and then if VUMATEL has again not done anything to sort this problem I suppose I will have to wait another 48 hours???? Does not seem to me that I will ever have fibre again and I need fibre to be able to do my job remotely. This is the worst service ever and apparently a small little consumer like me ARE NOT ALLOWED TO CONTACT VUMATELL DIRECTLY, they only talk to the internet providers. Really reached my ability to be civil now!!!! If I could give them no star I would have for sure!!!