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Chantell C

1 reviews | Active since Nov 2013

11 Jun 2019, 16:52

Worst service and most *********** staff.

After trying for over a week and speaking to over 5 different consultants i am no closer to having my fiber line activated. Every person i speak to has a different story and i am constantly being promised it will be resolved and skmeone will come out and nothing ever comes of it. I have an existing fiber line all that is needed is second comissioninh according to one consultant, another says they cannot find my line, another says maintenance just needs to do somethingnon their side and i can get my optic number, another says i need an entire new installation, i just cannot win. Now it looks like the only time i can get a technician out here is in another weeks time. Thats 2 weeks before anyone from Vuma steps foot on my property to try and get my fiber going. Absolutely Pathetic.

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Replies (2)
Vumatel
Vumatel's reply12 Jun 2019, 10:07
Official
Good day Chantel

We truly apologise for the service you have received. Kindly email us your details at ***. so that we can be able to assist further.

Kind Regards 
The Vuma Team 
CC
Chantell C's update14 Jun 2019, 12:39
Reviewer Update
It is all good and well to apologize publicly and attempt to do damage control on a social platform but the fact that i still have not had any feedback from Vumatel other that to say my quiery has been passed to the installation department is highly dissapointing. Not even a phone call? I app**** for my fiber around the 3rd of the month and nothing useful has come out of this. Do your clients complaints mean so little that they dont even get a phone call or anyone to actually attempt to resolve the problem?