NS
Nomkhosi S
1 reviews | Active since Aug 2018
09 May 2024, 22:31
Worst service and ****mers!!
Worst service I ever received ever. I had a fibre installation done sometime last year, so my account has been active since then and last month I changed banking details and debit order did not go through so a whole month was without internet so beginning of the month 1st May 2024 account was paid but till today I'm without internet. They keep scheduling a new installation where as router and installation was done last year I don't know how many times I have expained sent screenshot and even the person they sent confirmed installation and they are failing to reconnect me. Yet they don't pro-rata they are charging me even for the days I'm not connected. They are all failing to do they job at my cost!
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Replies (3)
Vumatel's replyOfficial
10 May 2024, 10:35Good day Nomkhosi
Please note that we tried to make contact regarding your inquiry, however, the call went unanswered. Kindly provide us with your full address and we will advise on your inquiry.
Kind Regards
The Vuma Team
Please note that we tried to make contact regarding your inquiry, however, the call went unanswered. Kindly provide us with your full address and we will advise on your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply10 May 2024, 10:35
Official
Good day Nomkhosi
Please note that we tried to make contact regarding your inquiry, however, the call went unanswered. Kindly provide us with your full address and we will advise on your inquiry.
Kind Regards
The Vuma Team
Please note that we tried to make contact regarding your inquiry, however, the call went unanswered. Kindly provide us with your full address and we will advise on your inquiry.
Kind Regards
The Vuma Team
NS
Nomkhosi S's updateReviewer Update
10 May 2024, 16:11Please refer to the attached reference because I can't share my address here as I'm not sure whether the response is public or not.
NS
Nomkhosi S's update10 May 2024, 16:11
Reviewer Update
Please refer to the attached reference because I can't share my address here as I'm not sure whether the response is public or not.
NS
Nomkhosi S's updateReviewer Update
16 May 2024, 15:17Till today no one has assisted me I'm still not connected after 16 days. Everyone I speak to they log a call with a turnaround time of 48 hrs when it exhaust I do the follow up and a new 48hrs would be initiated. This is so unfair they are all failing to reconnect me 😡😡🤬🤬
NS
Nomkhosi S's update16 May 2024, 15:17
Reviewer Update
Till today no one has assisted me I'm still not connected after 16 days. Everyone I speak to they log a call with a turnaround time of 48 hrs when it exhaust I do the follow up and a new 48hrs would be initiated. This is so unfair they are all failing to reconnect me 😡😡🤬🤬