Worst service and delay from Vumatel

My husband and I moved into our new place on 27 November 2020. It has been more than a month and we have received NO support, NO contact, NO response and NO progress from Vumatel regarding our internet installation.

We have logged several tickets, spoke to several people, and every time my husband makes a new call, someone tells him that "this will be taken seriously, we are so sorry, we will escalate this". This seems to be an answering machine, because we have seen no difference in progress.

We have spent so much money on data by now and all we want to do is spend money on Wifi at a company that provides Wifi as normal people do - since it is 2021.

Why is it so difficult to get internet sorted in this day and age?

I really hope someone from Vumatel gets back to as ASAP.

Our first reference ticket: VC-*** Our seconf reference ticket: ISP-267311