Worst internet provider

We have been trying to get a matter resolved with Vumatel for 2 MONTHS now.

We are loyal paying consumers and this is the customer care we get?? It's unacceptable.

We have a fiber to the home connection. Everytime there is loadshedding, the wifi takes up to 3 HOURS TO RECONNECT!!

When we call to log an issue with the ISP (VOX), we get told that they will lodge the issue with Vumatel. They then ask if the wifi is back. Once we confirm, they close the ticket without the issue being resolved.

What's the point of having the wifi if we can hardly ever connect to it?

We are paying for a product and service and are not receiving either.

We require answers ASAP and would also like to claim the monies spent on buying data to be reimbursed.

Below is the reference number for our calls logged:

Vumatel: ISP-***