Worst Industry Service (Vumatel - ISP Vodacom Fibre)

During periods when the Fibre line is down, you only deal with your ISP (in my case - Vodacom Fibre) Who is just as bad when it comes to customer service. You get no feedback wrt your complaint and/or request for assistance to restore your fibre connection - in March 2022, our Fibre connection in total was offline for 11 days. I spent at least 2-3hours per day trying to get resolution, all you get is...the call has been logged, we now await feedback from Vumatel...which obviously does not happen, no matter what you cannot contact Vumatel – conveniently! As a consumer, the worst part being that there are so many ISP affiliated with Vumatel in our area that no matter where you go, you end up with Vumatel!