Worst fibre company ever experienced

We were forced to use Vuma as we moved to an estate where they have monopoly on the fibre lines.

WORST FIBRE WE HAVE EVER EXPERIENCED.

After struggling with our ISP to get connected (20 days) we thought it will be all smooth sailing from there. Boy were we wrong.

We pay for a 50mbps line. After being connected for about 10 days, the speed dropped to 2mbps. Our ISP did a line refresh and we restarted the router multiple times. It worked for a day.

In the course of 2 days - restarted the router 7 times. They apparently have a call out fee of R1725 to come and have a look. For what? It's not our fault that they have a **** connection?

Oh and the best part - our ISP and Vuma support is only available during office hours. Seems like we're stuck without internet for a while.

Paying for a service we don't receive is making us very unhappy. And them wanting to charge that huge call out fee to fix it- it's not on at all!

If I could go back in time, I would rather just get Rain or Telkom LTE. They at least have support and deliver service!