Worst experience for a new client

I'm currently having the worst experience with them I ever had with any network provider. So moving into a new rental where there was Fibre installed by vumatel I contacted mweb to reconnect the line, once that was done I realized that the password was not working that was provided to me by mweb. I then contacted mweb to let them know about this issue, they then said they would escalate it to vumatel because they could not resolve it on there side. Couple of days later vumatel sent a message to say they sorted it out remotely but we still had the same issue we then proceeded to contact mweb again and they then escalated it again. This happened on several occasions until a agent of vumatel said they would send out I team to come have the hardware checked out. Till this day I'm still waiting on this team to come out it's a month and a half already, there telephone lines are so busy you end up waiting almost 2 hours on a phone call trying to get hold of them and this happened many times too. That's time I'll never get back trying to get this issue resolved. The worst customer experience I ever had with any company ever. I would never recommend them to any 1 and I'll encourage everyone to change to another network provider. If I could not give them I star I would!!!