Worst experience ever

I ordered new line in beginning of Dec and was promised that someone would call me within a week to schedule the installation. After 2 week of chasing they informed me that they have closed all installs for the year and would only be able to do it in the new year. They then sent me a msg stating that the install would happen on the 10th Jan 2019. On the morning they called me to let me know that they has a vehicle breakdown and would come later in the afternoon only for the technician to call me after 4pm to let me know that he got a flat tire and would sort it out first thing the next day. After trying to get hold of someone the whole day I have no idea on what is happening with the installation

Come on guys!!! Go look at your ratings and unfortunately we have to use you cause you are the only people in our area. You are giving the whole industry and the ISP's that you support a bad name