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Tanya B
1 reviews | Active since Jun 2019
16 Dec 2022, 18:08
Worst ever!
Worst experience! Worts provider. Line has been down for 7 days in the last month with no communication from Vumatel and them keep resolving the tickets. Stay as far away as possible!!!!
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Tanya B's updateReviewer Update
17 Dec 2022, 15:52Good day. What is the status of this? Its now 2 hours later with no feedback or communication?
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Tanya B's update17 Dec 2022, 15:52
Reviewer Update
Good day. What is the status of this? Its now 2 hours later with no feedback or communication?
TB
Tanya B's updateReviewer Update
18 Dec 2022, 10:05 To whom it may concernVumatel line down - 5 days The above fibre line has been down since Wednesday 14 December. After at least 10 phone calls and various whatsapp messages since 14 December 2022, my line has been down for 5 days now. Please see details below of numerous logged calls and messages.This is a shocking and unacceptable service from Afrihost / Vumatel, for which I am paying in FULL. To confirm the recurring incompetency of Afrihost / Vumatel, the line was also down for 4 days from 5 November 2022 and it was the same exhausting struggle to get it working again. Up to now I have paid for 9 (going to 10) days in two consecutive months for which I have not had internet. I am at a loss and desperate for a solution!!! The only time I received a call from Vumatel was on 17 December 2022 at 13:00 after I had posted a review on Hellopeter out of desperation. They informed the technicians are busy working on resolving the connection error. Of course nothing has been resolved and I have not received any feedback. I am also still waiting for Afrihost's manager to call me back. The following numerous calls were logged:On each call I had to explain the same situation over again and each time with no success! Wednesday 14 December 2022First call time: 08:43 Fault reference ISP/100517 This ticket was closed even though the line was still downTime 12:37: New ticket opened with reference number ISP/***Thursday 15 December 2022Time 09:07 Carol logged ticket QGG/ 87812 give at least 24 hours but can be resolved sooner depending on queTime 20:15 Friday 16 December 2022Time 17:52Saturday 17 December 2022Time 10:42 I was told it will be escalated to service delivery manager at VumatelTime 15:07Time 20:26Sunday 18 December 2022Time 08:41 I was yet again told it escalated to Vumatel's service manager. I requested Afrihost's manager to call me back.Whatsapp messages:14/12 at 12:40 I was told 24 - 48 hrs15/12 at 08:07 Sent video of the box and could not help15/12 at 14:33 Screenshot sent that ticket was escalated to Tier 2 ( whatever that means)Please help.
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Tanya B's update18 Dec 2022, 10:05
Reviewer Update
To whom it may concernVumatel line down - 5 days The above fibre line has been down since Wednesday 14 December. After at least 10 phone calls and various whatsapp messages since 14 December 2022, my line has been down for 5 days now. Please see details below of numerous logged calls and messages.This is a shocking and unacceptable service from Afrihost / Vumatel, for which I am paying in FULL. To confirm the recurring incompetency of Afrihost / Vumatel, the line was also down for 4 days from 5 November 2022 and it was the same exhausting struggle to get it working again. Up to now I have paid for 9 (going to 10) days in two consecutive months for which I have not had internet. I am at a loss and desperate for a solution!!! The only time I received a call from Vumatel was on 17 December 2022 at 13:00 after I had posted a review on Hellopeter out of desperation. They informed the technicians are busy working on resolving the connection error. Of course nothing has been resolved and I have not received any feedback. I am also still waiting for Afrihost's manager to call me back. The following numerous calls were logged:On each call I had to explain the same situation over again and each time with no success! Wednesday 14 December 2022First call time: 08:43 Fault reference ISP/100517 This ticket was closed even though the line was still downTime 12:37: New ticket opened with reference number ISP/***Thursday 15 December 2022Time 09:07 Carol logged ticket QGG/ 87812 give at least 24 hours but can be resolved sooner depending on queTime 20:15 Friday 16 December 2022Time 17:52Saturday 17 December 2022Time 10:42 I was told it will be escalated to service delivery manager at VumatelTime 15:07Time 20:26Sunday 18 December 2022Time 08:41 I was yet again told it escalated to Vumatel's service manager. I requested Afrihost's manager to call me back.Whatsapp messages:14/12 at 12:40 I was told 24 - 48 hrs15/12 at 08:07 Sent video of the box and could not help15/12 at 14:33 Screenshot sent that ticket was escalated to Tier 2 ( whatever that means)Please help.