WORST CUSTOMER SERVICE - NO SIGNAL-CUSTOMERS LAST

Worst service ever! my Fibre has not been working from the 10th of October 2024 and I managed to log a ticket with them on the 13th of October 2024. After that I called their call center and was told every time that the issue has been escalated . Came by billing date which is the 25th they billed me the full amount , did not take into consideration that I logged a fault with them on the 13th . Eventually on the 28th of October they sent a confirmation email saying that they going to send a technician on 31 Oct 2024, took of work and waited for them the whole day. At 10:30 am on 31 October 2024 they send me an email saying that a technician will come out to my premises on the 21 Nov 2024. Imagine they billed me the full amount for October and still scheduled a **** appointment. Vumatel I am afraid to say, you have gained yourself a 1 star and I would not recommend you to anybody, your customer service is the worst, and you put clients last. Urgently contact me to resolve the issue !!!!