Worst Customer Service for new customers/prospective customers

I have submitted an application for fibre through Telkom and Vumatel. This application was done the first week of February and to date I am yet to receive a call from the installation team/department. I have been calling and placed on hold for over 45 minutes and when I get through to someone they tell me that my complex does not have fibre. Which is not true. I am unable to look for other service providers as they have installed in the neighbourhood so they are technically holding me hostage. This treatment is absolutely appalling and I urgently require a resolution to this immediately, this is the worst experience.