Worst customer service experience by far

I had an outage in my area the 17th of July 2026. technicians kept coming out but never resolved the issue. It was then brought to my attention from a neighbor that they have Wifi. On the 17th of August a technician was sent to property after weeks of complains from me, he advised that we need to reinstall the cable as there was damage to the outside line. The said cable was replaced however my Wifi was still not working bear in mind I had made payment on the 26th of July via Debit Order and to date i am without wifi.

Now today the 26th of August im being advised that i should make payment of the reinstallation and payment for the 26th of August in order to be refunded. Mweb is saying its Vumatal that is billing however everytime i make contact with vuma i get put through to Mweb. Can anyone please help resolve this issue asap. The names of the chats agents ive been spoking over the last couple of weeks can be shared upon request with there response