FY
Fatima Y
1 reviews | Active since Dec 2010
22 May 2021, 21:25
Worst customer service ever experienced
Ever since Vumatel took over SADV infrastructure, the connectivity has been dismal. I have even had better connectivity using ADSL. My latest experience with Vunatel, we have been without connectivity for more than 3 days now. It has been logged by my ISP, escalated etc. But still nothing. Even my ISP is complaining that they not even getting feedback from Vumatel. Really terrible service from you guys. And with working from home, we now have an added expenses because we need to purchase cellphone data to work. ISP-473081
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Fatima Y's updateReviewer Update
24 May 2021, 11:00If this the issue, why did it take sooblong to get any feedback from you guys. I don't see why i have to go to hellopeter to get this feedback. It is absolitely terrible customer service and by the way, i received an email to complete survey of correspondence with vumatel and i'm not sure if this means the issue was fixed, but the issue is still not resolved.
FY
Fatima Y's update24 May 2021, 11:00
Reviewer Update
If this the issue, why did it take sooblong to get any feedback from you guys. I don't see why i have to go to hellopeter to get this feedback. It is absolitely terrible customer service and by the way, i received an email to complete survey of correspondence with vumatel and i'm not sure if this means the issue was fixed, but the issue is still not resolved.