Worst customer service EVER!!!

I am extremely angry and disappointed with the service I am getting from you and MWEB. I use my WiFi for work purposes and my company reimburses me. I have been offline for more than 48 hours and I am not getting any help at all. Your phone lines have put me on hold for over an hour and my call is dropped. This is extremely frustrating. I also get paid per hour and I have missed over 14 hours of work to date because of this inconvenience. Everything has been paid and I'm followed every instruction given to me by a MWEB consultant and paid all my dues. I have no idea why you are doing this and why I have not been connected. You keep misleading me and have not helped me in any way. I keep getting reference numbers with nothing being done to them. I also have no idea how I will report this to my superiors at work because you do not give any form of communication to me on this issue. My latest ISP number is ISP-922527