1 reviews | Active since Sept 2021
Worst customer service, constant wifi connectivity issues, time taken to resolve issues are ridiculous
The service is just horrible!! I have had no wifi for 6 days and have been in constant contact with my ISP (who's service is also shocking) and still no proper feedback. I have been told there are upgrades being done in my area which I don't believe should impact the customer for days. I work from home, as do many, and this is becoming incredibly costly as I am now spending ridiculous amounts on cellphone data to hotspot for work in addition to the monthly fee I pay for wifi which I am not receiving. I consistently receive smses stating that I will be contacted by a Vumatel technician to come in to check the router but no technician has ever made contact. These wifi issues happen too frequently and the customer service is just non-existent!
Please note that the changes are still in progress in your area and the Technician team has not provided us with the estimated time of repair. We will revert once feedback is provided.
Kind Regards
The Vuma Team
Please note that the changes are still in progress in your area and the Technician team has not provided us with the estimated time of repair. We will revert once feedback is provided.
Kind Regards
The Vuma Team
How long does it take to get feedback from the technicians? I have spoken to people in my complex who were only off for 1 day. I have now been off for 7 days. If this was an area issue everyone would be off for the same duration. Why are different customers receiving different service? This is ridiculous - impact to customer should be minimal during any upgrades/maintenance. Working from home, this is a ridiculously expensive inconvenience. Please can this be resolved
How long does it take to get feedback from the technicians? I have spoken to people in my complex who were only off for 1 day. I have now been off for 7 days. If this was an area issue everyone would be off for the same duration. Why are different customers receiving different service? This is ridiculous - impact to customer should be minimal during any upgrades/maintenance. Working from home, this is a ridiculously expensive inconvenience. Please can this be resolved
Please note that the Tecncian team is still busy on-site with the repairs and the estimated time of repair has not yet been provided. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that the Tecncian team is still busy on-site with the repairs and the estimated time of repair has not yet been provided. We will revert once feedback is received.
Kind Regards
The Vuma Team