Worst customer service
My internet has been down from Saturday the 5th April. I have logged 3 calls and called them twice. They keep telling they are escalating and nothing happens and yet they increase their tariffs for this horrible customer service.
The consultant named Lutando at vumatel showed no empathy and says there is nothing she can do to assist. She can only escalate.
Vodacom says it's vumatel that needs to fix.
So between the ISP and VUMATEL I am getting no assistance.
They deserve less than 1 star.
Helpful (0)
Replies (2)0
Replies (2)'s updateReviewer Update
10 Apr 2025, 15:02BELOW IS ALL VUMATEL CAN SAY WITH NO ASSISTANCE RECEIVED...THIS IS QUITE FRUSTRATING...I CANT DEAL....THIS IS ALL I GET FROM THEM.
Hi Shamima
We have requestd an urgent update from the team. We are truly sorry for the delay in resolving your query.
Hi Shamima
We have requestd an urgent update from the team. We are truly sorry for the delay in resolving your query.
's update10 Apr 2025, 15:02
Reviewer Update
BELOW IS ALL VUMATEL CAN SAY WITH NO ASSISTANCE RECEIVED...THIS IS QUITE FRUSTRATING...I CANT DEAL....THIS IS ALL I GET FROM THEM.
Hi Shamima
We have requestd an urgent update from the team. We are truly sorry for the delay in resolving your query.
Hi Shamima
We have requestd an urgent update from the team. We are truly sorry for the delay in resolving your query.
's updateReviewer Update
10 Apr 2025, 15:43It's unacceptable. How hard can it be to send a technician to fix.
's update10 Apr 2025, 15:43
Reviewer Update
It's unacceptable. How hard can it be to send a technician to fix.