Worst customer experience ever

After many empty promises and lack of communication, about 3 weeks later I am still unsatisfied with nothing in return for the money I gave. I purchased fibre installation on the 7th June which un-significantly was my Birthday. Today is 25th June 2024 and I am so disappointed that I've just written Home-connect a 4 complaint letter requesting a full refund of my funds. Both "Home-connect" and "Vumatel" should not be trusted as a reliable service provider.