Worst customer call centre ever

<p>What is going on with Vumatel!</p> <p>I've called numerous times the last two days. Each I'm told someone will call me back to resolve the issue. No one calls back. </p> <p><br />I then call Vuma back and then you can't even seem to track my issue!</p> <p><br />If I'm not told that someone will call me backs, I'm put on hold that can last 20 minutes. </p> <p>I really don't understand this.</p> <p><br />What's going on with your system that after I give my address or id number it takes 5 minutes to locate me as a customer. And once you have located me as a customer why do I have to explain my situation each time, why aren't you keeping any records. All my previous emails and calls are even being recorded. And after I have explained the situation how come you can't tell me what you going to do to fix it.</p> <p>This is so infuriating.</p>