Worst company i had the misfortune of dealing with

Worst company i ever had the misfortune of dealing with. On 30th Jan '21 i app**** for fibre installation and paid an amount of R399. After more than 2 weeks and no installation i decided to make use of another company (Rain) and received instant connection. I then cancelled my application by Vumatel and requested a refund. After numerous phone calls & promises i'm still awaiting on my refund a month later.