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Louisa P

1 reviews | Active since Mar 2023

28 Oct 2024, 15:06

Worst company ever. Stay clear from them. No help whatsoever.

Worst service ever. It's been 9 days without internet and no resolution from Vumatel. They keep on saying they will escalate and follow up but no feedback and no one has been in contact with me since it was ''escalated''. VUMATEL YOU NEED TO SEND SOMEONE OUT ASAP TO REMOVE YOUR INSTALLATION FROM MY PROPERTY. I AM TAKING MY SERVICES TO A PROVIDER THAT CAN PROVIDE THE SERVICE I PAY THEM TO PROVIDE.

0
Replies (5)
Vumatel
Vumatel's reply28 Oct 2024, 16:06
Official
Good day Louisa

Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.

Kind Regards
The Vuma Team
LP
Louisa P's update28 Oct 2024, 16:13
Reviewer Update
I don't want any feedback, you had 9 days to give feedback. Your call centre said that I can remove the cables, router ect so that is what I will do. I have found another provider.
Vumatel
Vumatel's reply28 Oct 2024, 19:37
Official
Good day Louisa

Please advise if there is any  further assistance required on our end, and we will assist.

Kind Regards
The Vuma Team
LP
Louisa P's update28 Oct 2024, 19:44
Reviewer Update
Are you serious, you never assisted me in the first place. ''further assistance''. Please go and look up the meaning of assist/assistance. Vumatel is a useless company.
Vumatel
Vumatel's reply29 Oct 2024, 10:31
Official
Good day Louisa

We apologize for the experience thus far. Please note that we had escalated your inquiry to our support team to assist. 

Kind Regards
The Vuma Team