Worst company ever

The call center is really unable to assist. Call logged on Friday. Called them on Saturday morning, I was told the ticket is awaiting a tech, I should expect a call. Called again in the afternoon the status was the same. I asked for an estimated eta as the person who was.working at home would be leaving, was told to ask the person to wait a little longer, which I did, against overtime till 18.00 Called again this morning, being Sunday, the agent tells me to wait till Monday. Your company really expects me to cancel everyday waiting for your tech. Your call center operator hung up while speaking to him. This is a huge NO in the callcentre. I called again, the call was answered and no one spoke. Your service has really become like a Govt Service. Even there we have recourse, but with you we have to resort to this as you have no supervisors to take our calls