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Francois N

1 reviews | Active since Dec 2024

30 Dec 2024, 09:09

Worst company. Avoid them!!!!

Worst experience!!!! Waiting for the last 15 day's now for them to activate my fiber. Instalation is done in 30min. If I call there is no answer if someone answer they log a ticket. All they do they just don't care.

0
Replies (5)
Vumatel
Vumatel's reply30 Dec 2024, 14:22
Official
Good day Francois

We hope you are well 

We are truly sorry to hear about your experience.  Please provide us with the full address to  check the status of the order. 

Kind Regards 
The Vuma Team 

Best regards,

FN
Francois N's update30 Dec 2024, 14:32
Reviewer Update
Please as if that will help. After 15 days my fiber is activated now I can't do the setup because something is not working they will send out a technician that can take up to 72 hours vuma is playing games with me. I told them if someone is not coming out today I will cancel everything. 4 Falcon street Alberton ***. It is in a estate 30 lismore manor
Vumatel
Vumatel's reply31 Dec 2024, 08:42
Official
Hi Francois 

Was there a ticket logged with your ISP? 


Best regards,

FN
Francois N's update31 Dec 2024, 08:46
Reviewer Update
Yes. Been following all the correct procedures for the last 15 days
Vumatel
Vumatel's reply31 Dec 2024, 13:24
Official
Can you please provide us with the Vumatel ticket number starting with 004 so that we can assist you further.

Regards 
The Vuma Team 

Best regards,