LP
Lorinda P
1 reviews | Active since May 2022
26 Oct 2023, 11:00
WORST COMPANY AND SERVICE PROVIDER
The worst you can think off! Absolute terrible when it comes to customer service and actually providing the service, but the first to collect their payment.
Living in KZN, Dundee. We constantly and weekly have outages. 3days in a row now, where the wifi goes out at 10am and only comes back early morning hours. They are never able to provide and ETA for repairs.
But we pay for a whole month right? No reimbursing or explanation to clients and businesses who depends on wifi.
The blame is always roadworks caused the problem, yet the roadworks is over 300km from us.
Worst provider ever, can't wait to cancel and get a company that actually delivers a service.
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Replies (1)
Vumatel's replyOfficial
26 Oct 2023, 12:06Good day Lorinda Palmer
Thank you for getting in touch.
We had an outage in the area and services have been restored. Should your fibre connection still be down, please power cycle your Vuma and/or ISP device. If still not restored, please log a fault to your ISP for further assistance.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged.
Please visit https://vumatel.co.za/network-status to check the network status.
Kind regards
The Vuma Team
Thank you for getting in touch.
We had an outage in the area and services have been restored. Should your fibre connection still be down, please power cycle your Vuma and/or ISP device. If still not restored, please log a fault to your ISP for further assistance.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged.
Please visit https://vumatel.co.za/network-status to check the network status.
Kind regards
The Vuma Team
Vumatel's reply26 Oct 2023, 12:06
Official
Good day Lorinda Palmer
Thank you for getting in touch.
We had an outage in the area and services have been restored. Should your fibre connection still be down, please power cycle your Vuma and/or ISP device. If still not restored, please log a fault to your ISP for further assistance.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged.
Please visit https://vumatel.co.za/network-status to check the network status.
Kind regards
The Vuma Team
Thank you for getting in touch.
We had an outage in the area and services have been restored. Should your fibre connection still be down, please power cycle your Vuma and/or ISP device. If still not restored, please log a fault to your ISP for further assistance.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged.
Please visit https://vumatel.co.za/network-status to check the network status.
Kind regards
The Vuma Team