Worst assistance ever!!!

In March, when applying for Fibre, I was assured by Haylene Pasha that vodacom has already installed Fibre in my area just 2 weeks ago and I shouldn't hesitate to apply as it will only take 2 weeks. I trusted her as I've know her and once completed, I received my router and was able to use the free data while I wait for installation. 2 weeks after that, the data switched off and still no installation. It was said that vumatel already installed the Fibre that why they canceled the free data. I spoke to many consultants and eventually they told me they will cancel the order and place a new order. Haylene whom I spoke to in the beginning completely ignored me when I tried reaching out. Then I received another router in April with the free data while I wait for them to install the fibre. And booom, I was charged for more than what the Fibre even costs. I complained almost every week and they're always submitting or logging a request. No update nothing, the only update is that the request is closed. Then eventually I got a refund. But the refund but the refund is to my account and I just informed them that I needed it back on my credit card. Then finally it was sent after plenty of calls. But it was still the half only. I then reached out on social media and they once again log a request for the full amount to be refund to my bank account and in the end the request just states closed and they refunded the money but I am in need of my full refund?? Not just half and now they see the case as closed. Their customer service sucks, their provider suck, their service sucks and the escalation path sucks. No help and just so delayed!