Worst After Sales Experience Ever..!!!
Their internet goes off every 3 months, you log a call and they tell you they busy investigating yet they know that through all the times it went down a technician was needed to come to my place.. Their investigations are a waste of time, cause with the 3 occasions my internet went down they ended up calling a technician.
I work from home and I'm now incurring petrol costs by driving 80km a day to go to the office cause my internet is down. I'm inconvenienced and the service team doesn't seem to care.. I have asked multiple times for a technician to be called out instead of investigations cause I know at the end of the 'inveatigations' they end up calling a technician.. The after service is really bad and I hope Vuma will reimburse me for my petrol spend since their process is taking forever.!
I'm extremely frustrated and irritated!
Helpful (0)
Replies (2)0
Replies (2)'s updateReviewer Update
13 Sept 2024, 15:53Hi
I'm really not happy with the level of no resolution from both Vuma and Metro Fibre.. Both pointing fingers at each other, Vumatel says they waiting for Metro Fibre and Metro Fibre says they waiting for Vuma.. What's really happening??
It's been 3 days without internet, I'm incurring the following costs :- Data purchases- Fuel costs to get to the office and back..
I'm inconvenienced right now and want to know the steps you will take to reimburse me for the costs incurred..
Nothing has been done in 3 days of no internet..
If no action is taken, I would like for you guys to lead me in the right direction of a bigger complaints board like an ombudsman or something..
I can't really be wasting airtime, data and fuel daily when my payment are up to date..
I await urgent feedback.
Ntombi Ndhlovu *** Ticket number - 410383 & ***8
Regards
I'm really not happy with the level of no resolution from both Vuma and Metro Fibre.. Both pointing fingers at each other, Vumatel says they waiting for Metro Fibre and Metro Fibre says they waiting for Vuma.. What's really happening??
It's been 3 days without internet, I'm incurring the following costs :- Data purchases- Fuel costs to get to the office and back..
I'm inconvenienced right now and want to know the steps you will take to reimburse me for the costs incurred..
Nothing has been done in 3 days of no internet..
If no action is taken, I would like for you guys to lead me in the right direction of a bigger complaints board like an ombudsman or something..
I can't really be wasting airtime, data and fuel daily when my payment are up to date..
I await urgent feedback.
Ntombi Ndhlovu *** Ticket number - 410383 & ***8
Regards
's update13 Sept 2024, 15:53
Reviewer Update
Hi
I'm really not happy with the level of no resolution from both Vuma and Metro Fibre.. Both pointing fingers at each other, Vumatel says they waiting for Metro Fibre and Metro Fibre says they waiting for Vuma.. What's really happening??
It's been 3 days without internet, I'm incurring the following costs :- Data purchases- Fuel costs to get to the office and back..
I'm inconvenienced right now and want to know the steps you will take to reimburse me for the costs incurred..
Nothing has been done in 3 days of no internet..
If no action is taken, I would like for you guys to lead me in the right direction of a bigger complaints board like an ombudsman or something..
I can't really be wasting airtime, data and fuel daily when my payment are up to date..
I await urgent feedback.
Ntombi Ndhlovu *** Ticket number - 410383 & ***8
Regards
I'm really not happy with the level of no resolution from both Vuma and Metro Fibre.. Both pointing fingers at each other, Vumatel says they waiting for Metro Fibre and Metro Fibre says they waiting for Vuma.. What's really happening??
It's been 3 days without internet, I'm incurring the following costs :- Data purchases- Fuel costs to get to the office and back..
I'm inconvenienced right now and want to know the steps you will take to reimburse me for the costs incurred..
Nothing has been done in 3 days of no internet..
If no action is taken, I would like for you guys to lead me in the right direction of a bigger complaints board like an ombudsman or something..
I can't really be wasting airtime, data and fuel daily when my payment are up to date..
I await urgent feedback.
Ntombi Ndhlovu *** Ticket number - 410383 & ***8
Regards
's updateReviewer Update
14 Sept 2024, 15:24An appointment was not set with me and I get a surprise call that the technician is outside.. Why would I be at a house with no wifi? Why was I not notified of when they are coming?
I need to be connected with the technician to set an appointment.. Cause now I can't even get through to the contact center that called to notify me of the technician being outside.
What processes are being followed here?
Salome calls again to ask if I'm home, I tell her I can be home in 20mins and she advised that she'll call me back in 2mins to let me know if I should make my way home, it's been 30minutes and there's still no call..
Why don't you guys just send the technicians that usually come to me??
I know them now cause my internet goes off every 3 months..
Please get this sorted ASAP..
I need someone to give me a call to discuss.
I need to be connected with the technician to set an appointment.. Cause now I can't even get through to the contact center that called to notify me of the technician being outside.
What processes are being followed here?
Salome calls again to ask if I'm home, I tell her I can be home in 20mins and she advised that she'll call me back in 2mins to let me know if I should make my way home, it's been 30minutes and there's still no call..
Why don't you guys just send the technicians that usually come to me??
I know them now cause my internet goes off every 3 months..
Please get this sorted ASAP..
I need someone to give me a call to discuss.
's update14 Sept 2024, 15:24
Reviewer Update
An appointment was not set with me and I get a surprise call that the technician is outside.. Why would I be at a house with no wifi? Why was I not notified of when they are coming?
I need to be connected with the technician to set an appointment.. Cause now I can't even get through to the contact center that called to notify me of the technician being outside.
What processes are being followed here?
Salome calls again to ask if I'm home, I tell her I can be home in 20mins and she advised that she'll call me back in 2mins to let me know if I should make my way home, it's been 30minutes and there's still no call..
Why don't you guys just send the technicians that usually come to me??
I know them now cause my internet goes off every 3 months..
Please get this sorted ASAP..
I need someone to give me a call to discuss.
I need to be connected with the technician to set an appointment.. Cause now I can't even get through to the contact center that called to notify me of the technician being outside.
What processes are being followed here?
Salome calls again to ask if I'm home, I tell her I can be home in 20mins and she advised that she'll call me back in 2mins to let me know if I should make my way home, it's been 30minutes and there's still no call..
Why don't you guys just send the technicians that usually come to me??
I know them now cause my internet goes off every 3 months..
Please get this sorted ASAP..
I need someone to give me a call to discuss.