DR
Daniel R

1 reviews | Active since Jul 2017

24 Jul 2017, 19:47

worse than telkom.

<p>I was excited about fibre coming into my area but after dealing with Vumatel im not so sure.</p> <p> </p> <p>area was supposed to be live end of may. They actually sent a mail in may that the area would be live at the end of the month, bit we are still waiting even though civil work has been completed more than a momth ago. </p> <p> </p> <p>I dont mind waiting as i know some things take time. But what gets to me is the fact that i have to keep phoning everytime they say a week or two weeks its been a week and a half wait 2 months ago. So im actually just fed up and the service is worse than telkom. </p> <p> </p> <p>Not much hope for this company.</p>

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Replies (1)
Vumatel
Vumatel's reply26 Jul 2017, 07:21
Official

Good day Daniel

We sincerely apologise for any inconvenience that this may have caused and the experience you had with us. Kindly note that we have escalated your issue to the Fibrehoods Manager for urgent assistance. We will also be in contact with you shortly.

Should you require any further assistance, please email us at ***.

Once again we sincerely apologies for this.

Kind regards,

The VUMA Team