Worse than Telkom

For two weeks my line has been down and between yourselves and the wonderfully *********** people at Cell C Fibre, you haven't been able to resolve the issue. Even though I've pointed out to you daily for the last two weeks exactly what the problem is and what you need to do to resolve it. However the brain surgeons in your support team always seem to think they know what the issue is and "fix" it. It's still not fixed surprise surprise.

Also you've escalated the issue 5 or 6 times? Who are you escalating to? You should check if that person is alive, because nothing seems to have been escalated.

If at all possible please can I speak to someone who: - Can understand and comprehend English. - Someone who does not use the word escalate. - Someone who can actually do something about my problem and not a random call centre person - Won't listen to Cell C Fibre, they have no clue what they're talking about. When they say they close the ticket, tell them to go sit in the corner.