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geraldcronje G

1 reviews | Active since Apr 2017

07 Nov 2022, 15:45

Worse service from Mweb and Vumatel

Struggling 3 month with Mweb and Vumatel, i pay mweb R1600 for a 1gig download fibre line, line speeds range between 100mb and 250mb download, its been an on going struggle for 3 months, its the same thing over and over. Mweb arranges vumatel to inspect problem, vumatel technician comes out, inspect my equipment and line on my property, they tell me all my equipment is working 100%, (spend alot of money on the equipment to make sure all is good for a 1gig line) technician then say there is a port or conjuction problem. The vumatel technician go, after 3 day plus minus tell Mweb is has been resolved, mweb phones me and ask if problem is fix, i check the line, and tell them no, still getting slow speeds of +-150mb. Then mweb phones vumatel and the cycle restart again, this has been done for more then 5 times. Now they say the DFO has to resolve the problem, been waiting again for more then 3 weeks with no results. They quick to debit order the full amount for a 1gig line. But cant resolve problem. Worse service ever from Mweb and Vumatel.

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Replies (4)
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geraldcronje G's update08 Nov 2022, 08:04
Reviewer Update
Hi, i have done this more than 10 times, your technicians also have done the speeds test and took photos, your teams have been investigating for more than 3 month now. Your technicians have been to my property over 12 times, ridiculous. This is a joke, as your guys in Brackendowns, Alberton can not get it resolved. Ticket was logged on the 5th August 2022.

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geraldcronje G's update08 Nov 2022, 08:07
Reviewer Update
I have a lot of Tickets Newest MWB***0, Older Tickets MWB***3, MWB***4, i have more tickets, how many do you want?
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geraldcronje G's update08 Nov 2022, 11:28
Reviewer Update
Here is Vumatel ticket, 933979
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geraldcronje G's update08 Nov 2022, 11:30
Reviewer Update
Here is Vumatel tickets, 933979, 921301, 914085, 900878, do you want more, as i have a lot more tickets to show, that Vumatel does not fix the problem.