Worse Service ever!

Wow what terrible service from your company!!!! I signed up my mom and father in law with fibre recently. Payment was needed upfront, sure paid the R400 immediately, Technicians came out last week Monday, did what they needed to do but unfortunately the Fibre Guys(VUMA) needed to fix some cabling outside. I was given a turnaround time from the time the technicians left of 24 -72 hours. Thursday you exceeded your 72 hour mark, had to once again contact my ISP because that is apparently how we have to deal with your company which is utterly unprofessional. My ISP can obviously only apologize because it is not their fault which i understand so all they can do is log queries with VUMA and promise their clients that we will be contacted which we never at the end of the day - i asked for my cabling to be sorted on the Thursday because i knew with the long weekend coming up it is going to be another extra 4 days of waiting - WELL does not really matter because that is what happened anyway!!!

Contacted my ISP again today only to be told they will log an incomplete installation with you, i proceeded to tell the young lady that i was chatting to "why are you guys constantly logging email queries when vuma does not seem to be doing anything about it", she told me that they have to do it that way but she also mentioned that your company has not been responding to ticket queries - How do you expect payment upfront and then not deliver on promises made, your company is completely unprofessional, i am quite tired of of doing follow up when all i get is the same feedback from my ISP everytime.