ES
Ernst S
1 reviews | Active since Jun 2024
01 Jul 2024, 11:59
WORSE SERVICE AND INCOMPETENCE
WORST SERVICE EVER.
I’ve been without service since the 12th of June. Numerous WhatsApp conversations and calls to vuma and they still can’t do a simple payment allocation. And best of all I can’t make a new payment either as they can’t even send me a new payment link. All I wanted was an upgrade instead they took my new payment of R529, cancelled my service told me to apply for new service and they would do a payment allocation but nothing.
Same generic answers every day wait 24-72.
IM WAITING 20 DAYS!!!!
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Replies (5)0
Replies (5)ES
Ernst S's updateReviewer Update
02 Jul 2024, 10:46 Thank you for your generic response. I’ve been in contact with them and you since then. It’s 21 days later and no one seems to have a clue how to do a payment allocation or get my services back on. The only response is we escalated to Vuma or we’ve escalated to webafrica. No one seems to care that I’ve paid for a service already or that I cannot earn my daily wage because of your/their incompetence. Not to mention I pay for streaming services that because of you I could use for nearly a month.
ES
Ernst S's update02 Jul 2024, 10:46
Reviewer Update
Thank you for your generic response. I’ve been in contact with them and you since then. It’s 21 days later and no one seems to have a clue how to do a payment allocation or get my services back on. The only response is we escalated to Vuma or we’ve escalated to webafrica. No one seems to care that I’ve paid for a service already or that I cannot earn my daily wage because of your/their incompetence. Not to mention I pay for streaming services that because of you I could use for nearly a month.
ES
Ernst S's updateReviewer Update
03 Jul 2024, 11:26I have emailed you the documents
ES
Ernst S's update03 Jul 2024, 11:26
Reviewer Update
I have emailed you the documents
ES
Ernst S's updateReviewer Update
03 Jul 2024, 11:42Today is day 23 without service and my morning routine has become waiting 15min for Vuma to answer and be told we escalating again call back in 2hrs. 2 hrs later it’s can you send proof of payments again as we can’t seem to find it.
I feel like im in the middle of the Bermuda Triangle btw Vuma and my isp Webafrica blaming each other. I can’t even apply for a new line just to get service while you sort or your incompetence.
I feel like im in the middle of the Bermuda Triangle btw Vuma and my isp Webafrica blaming each other. I can’t even apply for a new line just to get service while you sort or your incompetence.
ES
Ernst S's update03 Jul 2024, 11:42
Reviewer Update
Today is day 23 without service and my morning routine has become waiting 15min for Vuma to answer and be told we escalating again call back in 2hrs. 2 hrs later it’s can you send proof of payments again as we can’t seem to find it.
I feel like im in the middle of the Bermuda Triangle btw Vuma and my isp Webafrica blaming each other. I can’t even apply for a new line just to get service while you sort or your incompetence.
I feel like im in the middle of the Bermuda Triangle btw Vuma and my isp Webafrica blaming each other. I can’t even apply for a new line just to get service while you sort or your incompetence.
ES
Ernst S's updateReviewer Update
04 Jul 2024, 15:58Afternoon. I have responded
ES
Ernst S's update04 Jul 2024, 15:58
Reviewer Update
Afternoon. I have responded
ES
Ernst S's updateReviewer Update
05 Jul 2024, 14:38Day 25.
Yet another weekend spent having payed for streaming services but no internet connection from my already payed for internet services. Once again was told we’ve escalated to our Billing and there’s nothing that can be done till they reply.
My Matriculant daughter will have to move out to a friends house once school starts in order to do her school work and prepare for her finals. She been living there for the last 2 weeks in order to complete her assignments anyway.
Absolutely mind boggling incompetence.
Yet another weekend spent having payed for streaming services but no internet connection from my already payed for internet services. Once again was told we’ve escalated to our Billing and there’s nothing that can be done till they reply.
My Matriculant daughter will have to move out to a friends house once school starts in order to do her school work and prepare for her finals. She been living there for the last 2 weeks in order to complete her assignments anyway.
Absolutely mind boggling incompetence.
ES
Ernst S's update05 Jul 2024, 14:38
Reviewer Update
Day 25.
Yet another weekend spent having payed for streaming services but no internet connection from my already payed for internet services. Once again was told we’ve escalated to our Billing and there’s nothing that can be done till they reply.
My Matriculant daughter will have to move out to a friends house once school starts in order to do her school work and prepare for her finals. She been living there for the last 2 weeks in order to complete her assignments anyway.
Absolutely mind boggling incompetence.
Yet another weekend spent having payed for streaming services but no internet connection from my already payed for internet services. Once again was told we’ve escalated to our Billing and there’s nothing that can be done till they reply.
My Matriculant daughter will have to move out to a friends house once school starts in order to do her school work and prepare for her finals. She been living there for the last 2 weeks in order to complete her assignments anyway.
Absolutely mind boggling incompetence.