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IM
Itumeleng M

1 reviews | Active since Aug 2019

11 Apr 2023, 10:21

Worse ISP and service provider ever

Worse service from Vumatel and fly cool, it’s been 11 days since I app**** and paid for their services, sent endless emails and till today there hasn’t been any installation on the Wi-Fi service requested a refund but they don’t even communicate bad , not happy at all

0
Replies (4)
Vumatel
Vumatel's reply11 Apr 2023, 11:11
Official
Good day Itumeleng M

Thank you for getting in touch. 

We apologize for the unpleasant experience. We have escalated your activation order to the relevant team and we will revert, once feedback has been provided. 

Kind regards
The Vuma Team
IM
Itumeleng M's update11 Apr 2023, 17:12
Reviewer Update
It’s been over 5 hours since I got the call that it’s been activated but till now there’s no service, tried calling your customer service number +***4 Call has been on hold for more than 20 minutes, all I need now is for the line to be activated and password sent to me is that so hard to assist me with.
IM
Itumeleng M's update11 Apr 2023, 17:12
Reviewer Update
It’s been over 5 hours since I got the call that it’s been activated but till now there’s no service, tried calling your customer service number +***4 Call has been on hold for more than 20 minutes, all I need now is for the line to be activated and password sent to me is that so hard to assist me with.
IM
Itumeleng M's update13 Apr 2023, 10:20
Reviewer Update
It’s the 3rd day I’m still not connected? Will this activation ever take place?