Without Service for 3 days

We have been without service for 3 days now due to a “fault” or cable theft. No notification was sent to me to advise of this until I logged a query via the webafrica website. Other areas the services was restored yesterday morning (28/05/2026) and our extension Vosloorus Ext 24 is still without service. When you call you’re being told different stories as to what the issue is. This is having a negative impact on my business and my work. I need this issues sorted out ASAP