Without fiber for 10 and still counting

Good day, Your support call was logged with Vumatel on 2021-03-02 06:27 PM with reference number ISP-302018. Please ensure that you keep the fibre device and router in your home switched on while we troubleshoot the problem. We aim to resolve the issue within 3 working days, however, this time may vary depending on the nature of the fault. Kind regards, The Vuma Team

This is the original sms I got.

No one called nor arrived at my place to sort out my fibre. I sit without fiber for 10 days now, since 26 February 2021. So you can decide if this is good service or not.