Without connection for two weeks!

I have been without connection for two weeks due to an "outage" in the Lonehill area. I can not get a proper answer from anyone about what the problem actually is. Communication has been non existent. I have heard everything via other people about a 3rd party has damaged the cable, cable theft, infrastructure upgrade.....what is the real reason and how will we be compensated. This is affecting business and is completely unacceptable. How is it possible what within 2 weeks there is no ETR!!!!!! But of course debit orders will come off in a second.