Wifi/Fiber line down

Wifi/Fibre line down

I'm utterly frustrated as I'm typing here. Since Monday our wifi is down and trying to report it to Afrihost/Vumatel is a nightmare, either you can't get through or struggle with a chat on whatsapp. My wife works from home 3 days a week and this week was so frustrating as we have to pop up additional funds for mobile data. How fair is this? I really regret using this service provider. I wonder if I'm the only one having thus issue. I'm really frustrated.