Wifi vuma

My wifi was off a few months and I paid for it on Monday the 26 January 2026. I have been struggling to get my fibre on and been chatting to them but still they cannot help me But they give me a new ref nr to pay the bill but they can't give me my password so that I can connect I've been talking to them they rather sent me a msg telling me that my new order is on the way that's not what I app**** for I only wanted them to give me my ref nr so that I can make a payment but still they didn't understand what can I do they sent me to talk to them on WhatsApp but then said that I must choose the number according my complaint but there isn't the correct number to choose from according to my problem What must I do iam sick and tired of this people That doesn't understand why .....iam so angry